ITIL® Qualification 的價值
ITIL® Qualification 的價值是不容置疑的。理由是環觀整個行業，ITIL® 是獨一無二的 -- 沒有其它 IT Service Management framework可與其競爭。而當 IT 從業員已熟悉他的技術知識，欲想晉升管理階層，必須具備 IT 服務管理知識，進修 ITIL® 有很大幫助。
ITIL® 是有中級認證的！
已有數千的香港 IT 從業員考取 ITIL® Foundation。很多人以為再進修便是遙不可達的 ITIL® Expert。其實 ITIL® 是有中級認證的！大家只須進修 Lifecycle或 Capability stream其中一門科目，便可取得 ITIL® Intermediate Qualifications！即可從芸芸 ITIL® Foundation Qualification holder中凸顯出來。Great Learning的 Service Operations課程更只須 HK$ 6,880 (已包考試費) 。
應如何選讀 ITIL® Intermediate課程
選擇自己工作有關的科目。舉例說，ITIL® Capability stream有四門：
Service Offerings and Agreements Qualification - 適合以下人仕修讀：
IT Management
IT Finance Manager
Capacity Manager
Availability Manager
Service Level Manager
Business Continuity Manager
Service Portfolio Manager
Supplier Relationship Manager
Release, Control and Validation Qualification - 適合以下人仕修讀：
Release Manager
Security Administrator
IT Operations Manager
Database Administrator
Security Manager
Operational Support and Analysis Qualification - 適合以下人仕修讀：
Configuration Manager
Availability Manager
System Software
Applications Support
IT Operations Manager
Network Control and Operation
Database Administrator
Problem Manager
Network Support
Planning, Protection and Optimization Qualification - 適合以下人仕修讀：
Capacity Manager
Availability Manager
Change Manager
Security Administrator
Applications Support
IT Operations Manager
Network Control and Operation
Network Support
Business Continuity Manager
Security Manager
Service Portfolio Manager
Supplier Relationship Manager
隨著越多人取得 ITIL® Foundation Qualification，考取 ITIL® Intermediate Qualification 必會成為趨勢。積極進修的 IT從業員應儘早取得 ITIL® 中級認證。
最後值得一提的是 ITIL® 已取消 versioning，這意會著 ITIL® 認證的 lifecycle 應更長久 -- 不須於短期內 re-certify。若大家每年修讀兩至三科 ITIL® Intermediate courses，更有機會於兩年內取得 22 分而成為 ITIL® Expert。
有關ITIL® 修讀途徑，Great Learning 設計了兩特色學習途徑，大家可下載參考：
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