We think that you would agree the above post title. When we receive junk mail, we can simply delete it. When we receive CC email, we must at least read it once. What if the email is not related to us? It’s surely a waste of time!
A company can strictly defines RACI Chart (R: responsible, A: accountable, C: consulted, I: informed) for all operation or project activities. Colleagues should only contact those roles or functions (marked with an “I” in the RACI Chart) that are related to their performed activities. Junk CC Email problem is solved!
Remarks: The RACI chart is widely adopted in the ITIL® and COBIT® frameworks. You’ll learn more IT Service Management skills during our ITIL® and COBIT® classes.
Great Learning is now offering ITIL® Intermediate Service Operation (ITIL® SO) Certification training at HK$6,880 only (includes exam fee). Schedule is confirmed at 1:00p.m. 3rd Nov 2012. Enroll at http://www.greatlearning.edu.hk/itil-so.html